Terms & Conditions

Last updated: 1st August 2025

The following Terms of Use are entered into by and between You and Leanne Lorains Strategy Ltd. (“company”, “we”, or “us”).

The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of www.leannelorains.com including any content, functionality and services offered on or through www.leannelorains.com (the “website”), whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the website. By using the website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Use including the agreements incorporated by reference herein, you must not access or use the website.

This website is offered and available to users who are 18 years of age or older. By using this website, you represent and warrant that you are of legal age to form a binding contract with the company and meet all the foregoing eligibility requirements. If you do not meet all these requirements, you must not access or use the website.

PRIVACY

Your use of the website is also subject to the company’s Privacy Policy. Your agreement to the Privacy Policy is hereby incorporated into these Terms of Use.

AGREEMENT

By purchasing and registering for any services on www.leannelorains.com, (and as detailed above), you agree to abide by these Terms & Conditions. The company provides a personalised and impactful experience and looks forward to helping you overcome business and career challenges to achieve your goals. While our sessions are designed to provide guidance and support, ultimately, it is your responsibility to implement the strategies and action plans discussed during the sessions. Our services are focused on business growth and development. Mentoring and accountability are not a substitute for professional therapy or counselling. If you require assistance with personal or mental health issues, we recommend seeking appropriate professional help. Leanne Lorains Strategy Ltd. are not liable for the outcomes or results of your business/ personal decisions.

CHANGES TO THE TERMS OF USE

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the website thereafter. Your continued use of the website following the posting of the revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

TERMS OF PURCHASE

The following terms apply in addition to my general Terms & Conditions. They outline the specific payment terms, commitments, and scope of each individual service.

Please read this information carefully. By purchasing any service online, you are confirming that you have read, understood, and agreed to these Terms of Purchase. Once accepted, these terms form a legally binding agreement between us. Please ensure you read the section relevant to the service you are buying.

I am committed to creating an inclusive and supportive environment. If you have any access needs, adjustments, or special requirements to help you get the most out of your chosen service, please contact me at [email protected] before completing your booking so we can discuss and agree how best to support you.

Contact: The primary method of contact is via email at [email protected], unless you have purchased a service that specifically includes WhatsApp support. I aim to respond to emails within 12 hours, Monday to Thursday, between 9am and 5pm.

Refunds & Right to Cancel: You have the right to cancel your contract within 14 days of making your first payment under the contract. Should you wish to cancel, you must inform me of your decision by a clear statement using the contact details provided above. If you have agreed for me to begin providing the service during this 14-day cancellation period and work has already commenced (including, but not limited to, the completion of a pre-session questionnaire or any preparatory work), you will lose your right to cancel and will be required to pay the full price under this contract, even if the cancellation period has not expired.

Leanne Lorains Strategy Ltd is registered with the Information Commissioner’s Office (ICO) for data protection purposes, and all personal data is handled in line with GDPR requirements. Appropriate business insurance is in place to cover the services delivered.

If you have any questions about these Terms of Purchase, please contact me at [email protected] before completing your booking.

SPRINGBOARD SESSION (90 minutes)

The Springboard Session is a one-off, 90-minute strategy call held online via Zoom with Leanne Lorains, Certified Business & Career Strategist. It’s designed to give you clarity, direction, and practical next steps – with the option to add 30 days of WhatsApp support if you’d like accountability afterwards. The following terms apply:

Investment: £199, payable in full at the time of booking.
Delivery: One standalone 90-minute session held via Zoom.
Optional Add-On: A 30-day WhatsApp Support Package is available at an additional cost of £40. Support is available Monday to Thursday, with responses provided within working hours.
Technology & Preparation: The session is held via Zoom. It is your responsibility to ensure you have a working internet connection, microphone, and camera, and that you test these in advance. You agree to attend the session in a quiet environment, free from distractions, and prepared to make the most of our time together.
Session Time: The session will begin and end at the scheduled time. If you arrive late, the session will still finish at the agreed time and cannot be extended. Any time lost due to technical issues, lateness, or lack of preparation on your part cannot be made up or refunded.
Refunds: This service is non-refundable.
Rescheduling: Sessions may be rescheduled with a minimum of 48 hours’ notice. If rescheduled, the session must take place within 3 months of the original booking date. Missed sessions without notice cannot be rearranged.
Scope: The session is designed as a one-off strategy call; no written follow-up or ongoing support is included unless the WhatsApp Support Package is purchased.
Confidentiality: All discussions within the session are confidential and will not be shared outside of the service.
GDPR & Data: While the Springboard session does not typically involve document sharing, if you choose to provide any materials for review, they will be treated as confidential and stored securely. Any files will be deleted from Leanne Lorains Strategy systems 30 days after the session. It is your responsibility to download and securely store any updated documents before this time.
Client Responsibility: Guidance will be provided during the session, but implementation remains the responsibility of the client.
Results Disclaimer: This session is designed to provide clarity, direction, and actionable guidance. While every effort will be made to help you move forward, specific outcomes (such as securing a job or generating business revenue) cannot be guaranteed.

ON TRACK (90 day programme)

ON TRACK is a 90-day personalised strategy and accountability programme, held online via Zoom with Leanne Lorains, Certified Business & Career Strategist. It’s designed to give you focused support, clear direction, and the accountability to make consistent progress – whether that’s in your business or your career. The following terms apply:

Investment: £249 per month, with a minimum 3-month commitment (£747 in total). There is an option to pay in full (£747) if requested.
Delivery: Two 60-minute sessions per month, held online via Zoom, alongside a personalised tracker and WhatsApp support.
Technology & Preparation: All sessions are held via Zoom. It is your responsibility to ensure you have a working internet connection, microphone, and camera, and that you test these in advance. You agree to attend the session in a quiet environment, free from distractions, and prepared to make the most of our time together.
Session Time: Sessions will begin and end at the scheduled time. If you arrive late, the session will still finish at the agreed time and cannot be extended. Any time lost due to technical issues, lateness, or lack of preparation on your part cannot be made up or refunded.
Payment Terms: No sessions will take place until payment has been received. The first month’s payment (£249) is due at the time of booking via Stripe. Payments are then taken monthly via Stripe, unless paid in full upfront.
Refunds: Payments are non-refundable. By enrolling in ON TRACK, you are committing to the full 3-month programme. Early cancellation does not release you from the payment obligation.
Rescheduling: Sessions may be rescheduled with a minimum of 48 hours’ notice. If rescheduled, the session must take place within 3 months of the original booking date. Missed sessions without notice cannot be rearranged.
WhatsApp Support: Included as standard for the duration of the programme. Support is available Monday to Thursday, with responses provided within working hours.
Confidentiality: All discussions within sessions are confidential and will not be shared outside of the programme.
GDPR & Data: All documents and materials will be shared via Google Drive. Files will be stored securely and deleted from Leanne Lorains Strategy systems 30 days after the end of your 90-day programme. It is your responsibility to download and securely store any shared documents before this time.
Client Preparation: Clients are expected to attend sessions prepared, having reflected on progress and any topics they wish to discuss, to make the most of our time together.
Client Responsibility: Strategies and guidance are provided during the programme, but implementation remains the responsibility of the client.
Results Disclaimer: This programme is designed to provide personalised strategy, accountability, and support. While every effort will be made to help you achieve your goals, specific outcomes (such as securing a job or generating business revenue) cannot be guaranteed.

GET HIRED (2-session package)

GET HIRED is a focused 2-session package designed to help you stand out in applications and interviews – so you can confidently secure your next role. Held online via Zoom with Leanne Lorains, Certified Business & Career Strategist, the package includes two 60-minute sessions plus 45 minutes of dedicated offline support. The following terms apply:

Investment: £295, payable in full at the time of booking. Additional sessions may be purchased at £120 each.
Delivery: Two 60-minute sessions held via Zoom, plus 45 minutes of offline support (e.g. CV or LinkedIn review, feedback, or tailored preparation).
Technology & Preparation: All sessions are held via Zoom. It is your responsibility to ensure you have a working internet connection, microphone, and camera, and that you test these in advance. You agree to attend the session in a quiet environment, free from distractions, and prepared to make the most of our time together.
Session Time: Sessions will begin and end at the scheduled time. If you arrive late, the session will still finish at the agreed time and cannot be extended. Any time lost due to technical issues, lateness, or lack of preparation on your part cannot be made up or refunded.
Pre-Work: Clients must submit the onboarding form and a copy of their CV at least 24 hours in advance of the first session. If this is not received, the session will be rescheduled.
Completion: Both sessions must be used within 3 months of purchase.
Refunds: Payments are non-refundable.
Rescheduling: Sessions may be rescheduled with a minimum of 48 hours’ notice. Missed sessions without notice cannot be rearranged.
Confidentiality: All discussions within sessions are confidential and will not be shared outside of the service.
GDPR & Data: If you choose to share documents (such as your CV or LinkedIn profile), they may be shared via email or Google Drive. Files will be stored securely and deleted from Leanne Lorains Strategy systems 30 days after the completion of your package. It is your responsibility to download and securely store any shared documents before this time.
Client Responsibility: Guidance, strategies, and insights will be provided during the package, but implementation and job search actions remain the responsibility of the client.
Results Disclaimer: This package is designed to provide personalised support, insights, and strategies to strengthen your applications and interviews. While every effort will be made to help you achieve your career goals, specific outcomes (such as securing a role) cannot be guaranteed. Please note: I am not a recruiter and do not have jobs to offer — my role is to help you position yourself as the strongest candidate. However, I am connected to a wide network of recruiters and will always share opportunities and promote clients where appropriate.

CV GLOW UP (Done-with-you Support)

CV GLOW UP is a focused, done-with-you service designed to transform your CV from overlooked to stand-out. You’ll receive a personalised Loom video audit from Leanne Lorains, Certified Business & Career Strategist, packed with expert insight and actionable feedback to help you secure interviews and land your next role. The following terms apply:

Investment: £99, payable in full at the time of booking.
Delivery: A personalised Loom video audit of your CV, covering key areas for improvement and providing clear, actionable guidance.
Pre-Work: Clients must email their current CV and complete the questionnaire. These must be submitted within 2 weeks of purchase. If they are not received within this timeframe, the booking will be closed without refund.
Timeline: Once both the CV and questionnaire are received, the personalised Loom video feedback will be delivered by email within 5 working days.
Optional Add-On: A LinkedIn Profile Review can be purchased at £49 and will be delivered alongside the CV Glow Up feedback.
Refunds: Payments are non-refundable due to the personalised and digital nature of the service.
Confidentiality: All CVs, information provided, and feedback are treated as strictly confidential and will not be shared outside of the service.
GDPR & Data: Your personalised review video will be delivered via Loom by email, and any supporting documents will also be sent via email. All files will be stored securely and deleted from Leanne Lorains Strategy systems 30 days after delivery to comply with GDPR. It is your responsibility to download and securely store your Loom video and any shared documents before this time.
Client Responsibility: Feedback and recommendations will be provided, but rewriting and updating the CV remains the responsibility of the client.
Results Disclaimer: This service is designed to strengthen your CV and improve your chances of securing interviews. While every effort will be made to maximise impact, specific job outcomes cannot be guaranteed.

CV WRITTEN FOR YOU (done-for-you CV Service)

CV Written For You is a professional, done-for-you CV writing service delivered by Leanne Lorains, Certified Business & Career Strategist. The service is designed to transform your experience and goals into a tailored, strategically written CV that positions you for your next opportunity. The following terms apply:

Investment: £199, payable in full at the time of booking.
Delivery: You will receive your professionally written CV in both Word and PDF formats, within 5 working days of your scheduled session.
Session: The service includes one 45-minute Zoom consultation to explore your career story, achievements, and aspirations. Attendance at this session is essential; if you do not attend, the CV cannot be completed and no refund will be given.
Pre-Work: If you already have a CV, you are encouraged to provide it, but it is not mandatory.
Rescheduling: Sessions may be rescheduled up to 48 hours in advance. Rescheduling with less than 48 hours’ notice will incur a rebooking fee of £199.
Revisions: One round of revisions is included. Requests for further amendments outside this round may incur an additional charge.
Refunds: Payments are non-refundable due to the personalised nature of the service.
Confidentiality: All information, CVs, and supporting documents shared will be treated as strictly confidential and will not be shared outside of the service.
GDPR & Data: Drafts and your final CV will be delivered by email in Word and PDF format. All files will be stored securely and deleted from Leanne Lorains Strategy systems 30 days after delivery to comply with GDPR. It is your responsibility to download and securely store your CV before this time.
Client Responsibility: While the CV will be written for you, the process is collaborative and depends on you providing accurate and detailed information during the consultation. It is your responsibility to ensure the CV accurately represents your career history.
Results Disclaimer: This service is designed to enhance your CV and improve your chances of securing interviews. While every effort will be made to maximise impact, specific job outcomes cannot be guaranteed.

DEEP DIVE STRATEGY DAY

The Deep Dive Strategy Day is a one-day, private strategy experience delivered by Leanne Lorains, Certified Business & Career Strategist, designed to give you clarity, focus, and a tailored action plan for your business or career. The following terms apply:

Investment: £799, payable in full at the time of booking. Instalment plans are available upon request; however, the full balance must be paid before the Pre-Strategy Call takes place. Payments are non-refundable.
Structure of the Day: The Strategy Day runs from 10am–4pm in a private, distraction-free setting. Refreshments and lunch are included.
Pre-Strategy Call: A 30-minute Zoom call is included before the day to shape your personalised agenda. During this session, we will work through the questionnaire together to ensure we capture the goals and areas of focus that matter most. The Pre-Strategy Call may be rescheduled up to 48 hours in advance. Rescheduling with less than 48 hours’ notice will incur a fee of £150.
Post-Strategy Day Support: The package includes 30 days of WhatsApp support (Monday–Thursday) for quick questions, accountability, and feedback, plus a 60-minute follow-up Zoom call within 30 days to check progress and fine-tune your action plan.
Location: The day is delivered in East Cheshire, Manchester, or the surrounding area, in a carefully chosen space designed for focus and deep work. Alternative in-person locations may be arranged at additional cost (e.g. travel, venue hire). These costs will be agreed in writing prior to confirmation. A virtual option via Zoom is available, delivered across four sessions over two days.
Technology & Preparation (for virtual delivery): Where the Strategy Day is delivered via Zoom, it is your responsibility to ensure you have a working internet connection, microphone, and camera, and that you test these in advance. You agree to attend the session in a quiet environment, free from distractions, and prepared to make the most of our time together. Any time lost due to technical issues on your side cannot be made up or refunded.
Session Time: The Strategy Day runs from 10am–4pm. If you arrive late, the day will still finish at 4pm and cannot be extended. Breaks (including lunch) are included within the timeframe. Any time lost due to lateness or lack of preparation on your part cannot be made up or refunded.
Rescheduling the Strategy Day: The Strategy Day may be rescheduled once, with a minimum of 7 days’ notice, subject to my availability. The rescheduled date must take place within 3 months of the original booking. If rescheduled within 7 days of the agreed date, the full fee (£799) is payable.
Refunds: Payments are non-refundable due to the personalised nature of this service.
Confidentiality: All information, documents, and discussions will be treated as strictly confidential and will not be shared outside of the service.
GDPR & Data: Documents and materials will be shared via Google Drive for ease of access. All shared files will be stored securely and deleted from Leanne Lorains Strategy systems 30 days after your Strategy Day to comply with GDPR. It is your responsibility to download and securely store any shared documents before this time.
Client Responsibility: Attendance at both the Pre-Strategy Call and the Strategy Day is essential. If you do not attend either, the session cannot be delivered and no refund will be given.
Results Disclaimer: This service provides expert strategy and personalised guidance. While every effort is made to ensure clarity and actionable results, specific business or career outcomes cannot be guaranteed.

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EDUCATIONAL AND INFORMATIONAL PURPOSES

The information contained on this website and the resources available for download through this website are for educational and informational purposes only and shall not be understood or construed as, professional advice. While the employees and/or owners of the company are professionals and the information provided on this website relates to issues within the company’s area of professionalism, the information contained on this website is not a substitute for advice from a professional who is aware of the facts and circumstances of your situation.

We endeavour to ensure that the information provided on this website and the resources available for download are accurate and provide valuable information. Regardless of anything to the contrary, nothing available on or through this website should be understood as a recommendation that you should not consult with a professional. [Neither the company nor any of its employees or owners shall be held liable or responsible for any errors or omissions on this website or for any damage you may suffer as a result of failing to seek competent advice from a professional who is familiar with your situation.]

CLIENT RELATIONSHIP

Your use of this website – including implementation of any suggestions set out in this website and/or use of any resources available on the website – does not create a professional-client relationship between you and the company or any of its professionals.

The company cannot accept you as a client unless and until we determine that there is a fit and until various requirements, such as fee arrangements, are resolved. Thus, you recognise and agree that we have not created any professional-client relationship using this website.

PERSONAL RESPONSIBILITY

By using this website, you accept personal responsibility for the results of your actions. You agree to take full responsibility for any harm or damage you suffer because of the use, or non-use, of the information available on this website or the resources available for download from this website. You agree to use judgement and conduct due diligence before taking any action or implementing any plan or policy suggested or recommended on this website.

NO GUARANTEES

You agree that the company has not made any guarantees about the results of taking any action, whether recommended on this website or not. The company provides educational and informational resources that are intended to help users of this website succeed in their online business and otherwise. You nevertheless recognise that your ultimate success or failure will be the result of your efforts, your situation, and innumerable other circumstances beyond the control and/or knowledge of the company.

You also recognise that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients or customers of the company or otherwise – applying the principles set out in this website are no guarantee that you or any other person or entity will be able to obtain similar results.

ERRORS AND OMISSIONS

This website is a public resource of general information that is intended, but not promised or guaranteed, to be correct, complete, and up-to-date. The company has taken reasonable steps to ensure that the information contained in this website is accurate, but we cannot represent that this website is free of errors. You accept that the information contained on this website may be erroneous and agree to conduct due diligence to verify any information obtained from this website and/or resources available on it before taking any action. You expressly agree not to rely upon any information contained in this website.

AFFILIATE LINKS

From time to time, the Company participates in affiliate marketing and may allow affiliate links to be included on some of our pages. This means that we may earn a commission if/when you click on or make purchases via affiliate links.

As a policy, the company will only affiliate with products, services, coaches, consultants, and other experts that we believe will provide value to our customers and followers.

The company will inform you when one of the links constitutes an affiliate link.

You recognise that it remains your responsibility to investigate whether any affiliate offers are right for your business and will benefit you. You will not rely on any recommendation, reference, or information provided by the company but will instead conduct your own investigation and will rely upon your investigation to decide whether to purchase the affiliate product or service.

EARNINGS DISCLAIMER

Every effort has been made to accurately represent our services and the educational value they provide. However, there is no guarantee that you will earn any money using the techniques and ideas in these materials. When we present revenue and sales figures on our website and our other channels, we are showcasing exceptional results, which do not reflect the average experience. You should not rely on any revenue, sales, or earnings information we present as any kind of promise, guarantee, or expectation of any level of success or earnings. Your results will be determined by many factors over which we have no control, such as your financial condition, experiences, skills, level of effort, education, and changes within the market. Running an online business carries risks, and your use of any information contained on this website is at your own risk. By continuing to use our website and access our content, you agree that we are not responsible for any decision you may make regarding any information presented or because of purchasing any of our products or services. Any claims made of actual earnings or examples of actual results can be verified upon request.

NO WARRANTIES

The company makes no warranties regarding the performance or operation of this website. The company further makes no representations or warranties of any kind, express or implied, as to the information, contents, materials, documents, programs, products, books, or services included on or through this website. To the fullest extent permissible under the law, the company disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

LIMITATION OF LIABILITY

You agree to absolve the company of any liability or loss that you or any person or entity associated with you may suffer or incur as a result of your use of the information contained on this website and/or the resources you may download from this website. You agree that the company shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of this website.

The information, software, products, and services included in or available through the website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. The company and/or its suppliers may make improvements and/or changes to the website at any time.

The company and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. The company and/or its suppliers hereby disclaim all warranties and conditions concerning this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, in no event shall the company and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website, with the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise, even if the company or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the website.

ACCESSING THE WEBSITE AND ACCOUNT SECURITY

We reserve the right to withdraw or amend this website and any service or material we provide on the website in our sole discretion without notice. We will not be liable if for any reason all or any part of the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the website, or the entire website, to users, including registered users.

To access the website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the website and any resources downloaded from the website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this website or otherwise, including but not limited to using any interactive features on the website, is governed by our Privacy Policy, and you consent to all actions we take concerning your information consistent with our Privacy Policy.

UNLAWFUL OR PROHIBITED USE AND INTELLECTUAL PROPERTY

You are granted a non-exclusive, non-transferable, revocable license to access and use the website and the resources available for download from the website strictly in accordance with these Terms of Use.

As a condition of your use of the website, you warrant to the company that you will not use the website or any of the resources available for download from the website for any purpose that is unlawful or prohibited by these Terms. You may not use the website or any of the resources available for download from the website in any manner that could damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the website.

All content included as part of the service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the website, is the property of the company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the website or any of the resources available for download from the website.

The company content is not for resale. Your use of the website or any of the resources available for download from the website does not entitle you to make any unauthorised use of any protected content, and, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use and will make no other use of the content without the express written permission of the company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the company or our licensors except as expressly authorised by these Terms.

EMAIL AND OTHER ELECTRONIC COMMUNICATIONS

Visiting the website or sending emails to the company constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the website, satisfy any legal requirement that such communications be in writing.

We would be pleased to communicate with you by e-mail, and various places on this website provide you the ability to send electronic communication to the company. Any such email or other electronic communication, however, does not create a business relationship or any contractual relationship. As set forth more fully in our Privacy Policy, we will take reasonable steps to ensure that any communications remain confidential, but we cannot guarantee the security of such communications and cannot guarantee that we would not be required to disclose such communications because of a court order.

USE OF TEMPLATES AND FORMS

The company provides various templates and/or forms for download and/or sale on this website. The company grants you a limited, personal, non-exclusive, non-transferable license to use our templates and/or forms for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the templates and/or forms in any manner, except for modifications in filling out the templates and/or forms for your authorised use.

By ordering or downloading Forms, you agree that the Forms you purchase or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the company.

USE OF PAID SERVICES AND ASSOCIATED MATERIAL

The company provides various services and associated material for sale on this website. The company grants you a limited, personal, non-exclusive, non-transferable license to use our services, and associated material (collectively the “services”) for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the services in any manner.

By ordering or participating in services, you agree that the services you purchase, or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the company.

By ordering or participating in services, you further agree that you shall not create any derivative work based upon the services and you shall not offer any competing products or services based upon any information contained in the services.

USE OF FREE DOWNLOADABLE CONTENT

The company provides various resources on this website, which users may access by providing an e-mail address. The company grants you a limited, personal, non-exclusive, non-transferable license to use our resources for your personal use, in exchange for an email address. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit the content in any manner.

By downloading the content, you agree that the content you download may only be used by you for your personal use and may not be sold or redistributed without the express written consent of the company.

By downloading the content, you further agree that you shall not create any derivative work based upon the content and you shall not offer any competing products or services based upon any information contained in the content.

NO WARRANTIES

The company makes no warranties regarding the performance or operation of this website. The company further makes no representations or warranties of any kind, express or implied, as to the information, contents, materials, documents, or services included on or through this website. To the fullest extent permissible under the law, the company disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

COMPLAINTS

I am committed to delivering a professional and supportive service. If you are unhappy with any aspect of the services provided, please contact me as soon as possible at [email protected] so I can try to resolve the issue. I aim to acknowledge and respond to all complaints within 48 hours (Monday–Thursday).

DISPUTES

If we are unable to resolve a complaint through our internal process, I will inform you that we cannot settle the matter and provide you with the legally required information regarding our alternative dispute resolution (ADR) provider.

If you choose to pursue court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.

LIMITATION OF LIABILITY

The company and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. The company and/or its suppliers hereby disclaim all warranties and conditions concerning this information, software products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, in no event shall the company and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website, with the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise, even if the company or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of the liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the website.